We hope the service that we provide to all our customers meets, and indeed exceeds, their expectations.
However, we appreciate that sometimes, despite our best care and attention, things can go wrong and you feel the need to complain. This document details how you can do this, and what we will do when we receive your complaint.
How To Complain
You can make your complaint by email to firstname.lastname@example.org
If you are sending your complaint to us, please ensure that:
We would also find it useful if you could provide the following, however this is optional and we will still investigate your complaint without it:
What We Will Do
When we receive your complaint we will start by sending you an acknowledgement of your complaint. We will include details of the senior manager who will be handling this. We will also send you a copy of this document so you have it to hand. This will be sent to you within 5 business days of us receiving your complaint.
We will then investigate the complaint.
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